Metrotech’s global service and repair organization is committed to helping you extend the life of your pipe and cable locate units and water leak detection products. For your repair and service needs, send your equipment to Metrotech.

Factory Trained Technicians
• Dedicated technical staff to provide quality repair faster.
• Continuous technical training for all staff.

State of the Art Facilities, Diagnostic and Repair Equipment
• Invested in state-of-the-art equipment to ensure rapid
and accurate repair.

Metrotech Approved Repair Parts
• Only original equipment manufacturer parts.

Guaranteed 5 Day Turnaround
• Guaranteed once we receive your unit and approval
of the repair estimate with an approved payment method.

Download Software Upgrades
• Download software upgrades instantly through Metrotech’s MyLocator.

Telephone Support
• Support in 3 locations, Monday to Friday, 7:00 am to 3:30 pm local time.
• Dedicated support coordinators route calls to a well-trained support representatives.

Email support
• Email any of your questions or suggestions to us at service@metrotech.com.
• Once we receive your email, an email confirmation will be sent and we will either contact you by phone or email, depending on the nature of the question.

Metrotech's service department has been repairing Metrotech products since its inception in 1962. Each service center employs a full-time staff of highly trained, experienced technicians who specialize in the service and repair of underground utility locating technology.
Before sending a unit in for repair, be sure to read and follow the checkout procedures listed in your unit's operations manual. It is always a good idea to try fresh batteries in your unit to see if it addresses the problem before sending the unit in.
Please include the following information when shipping a unit for repair or download our repair form by using the "Download the repair form" link.

Symptoms or problems (even if it is obvious), unit operator's name, address, and phone number, billing and shipping information. Indicate whether an estimate is required. Average turnaround time for repairs fluctuates, depending on unit and time of year; however, within the U.S. you can usually expect your unit to be repaired and returned within 5-7 days. Customers may receive loaner equipment whenever possible, and in such cases as are deemed absolutely necessary. All repairs have a 90 day warranty.
If you have any questions about your unit, please call Metrotech's service center headquarters at:
U.S and Canada 1-800-638-7682
Europe +49-9544-680
We'll be glad to help.

Metrotech Corporation
3251 Olcott St.
Santa Clara, California, USA
Ph : 1-408-734-1400
Fax: 1-408-734-1415
E-mail: service@metrotech.com