Providing the very best products and service is very important at Metrotech, please help us improve by completing the following customer satisfaction survey. After completing the survey, click the Submit button at the bottom of this page. If you have any questions contact us at 408-734-1400.

Thank you.
 
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Customer Information
 
  *Name : 
  *Email : 
  *Company : 
  Address : 
  Phone : 
 
Customer Service Experience
 
1. Was your sales representative knowledgeable/helpful expediting your request?
N/A Excellent Good Satisfactory Poor
2. How did your customer representative handle your order?
N/A Excellent Good Satisfactory Poor
3. Were the product(s) you ordered available in an appropriate amount of time?
N/A Excellent Good Satisfactory Poor

Customer Service Experience Comments:
 
Product Delivery and Billing Experience
 
1. Was your instrument received on time?
N/A Yes No
If yes:
Excellent Good Satisfactory Poor
2. Upon arrival, did your instrument look and operate to your satisfaction?
N/A Excellent Good Satisfactory Poor
3. Did you receive an invoice on time?
N/A Excellent Good Satisfactory Poor
4. Were your billing and/or credit questions answered?
N/A Excellent Good Satisfactory Poor

Product Delivery and Billing Experience Comments:
 
After-purchase Sales and Technical Support Experience
 
1. Your Experience with our technical support staff was:
N/A Excellent Good Satisfactory Poor
2. Did your sales representative answer all of your questions and offer a product demonstration?
Yes No
If yes:
Excellent Good Satisfactory Poor

After Purchase Sales and Technical Support Experience Comments:
 
Overall Experience

1. Would you purchase Metrotech equipment or services again?
Very Likely Likely Somewhat Likely Not Likely
2. Would you recommend Metrotech to others in your industry?
Very Likely Likely Somewhat Likely Not Likely

Overall Experience Comments:
 

Who did you purchase your unit(s) from?

Which Metrotech Product(s) do you own?
 
   
 
 

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Metrotech Corporation, 3251 Olcott, Santa Clara, CA 95054. Ph: (408) 734-1400.